Kotak Mahindran Bank
Pathetic Service. False promise - Debit Card PIN

Customer Details.

Name: Sameer T I

Account Type: Salary Account - Tata Consultancy Services

Bank: Kotak Mahindra Bank

Customer ID : 31407939.

Account No : 04300040027171.

Issue :

1. Had requested for Debit card PIN for both the debit cards in the month of Jan. Till date I haven't received.

Steps Taken: Have contacted Customer Service via phone, Sent them email. Also have spoken to 3 differenct SPOC for Kotak Mahindra Bank. Everyone assured that they will get back to me in 3 days and do the needful. IN about more than 2 months, I have only got assurance and false promise.

2. Had requested for Account statement in the month of Feb for which Rs 50/- for charged by the bank. Till date haven't received the statement. Same excuses given by the SPOC and customer service. But not response till date.

Email Sent: ranjitha.manoj@kotak.com, service.bank@kotak.com, v.vimal@kotak.com.

Also spoke to SPOC like Vipin, Anirudh but no results till date.

Please advise how to go about this.

Company: Kotak Mahindran Bank
Country: India
State: Karnataka
City: Bangalore

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