MARUTI NATIONAL INSURANCE
Claim not paid

Dear Madam/Sir,

This is to bring to your kind notice that I had insured my Maruti Swift Dzire Car (HR51 AD4568) with National Insurance (Policy No 4812089). The vehicle was bought on 25th Nov, 08.

On 03/08, I faced an accident at NH-58. I was going to get my family from a nearby place Ghookna, Ghaziabad when in order to save a scootterist I was hit by an approaching truck. The car hit the truck head-on and then turned down towards the right. I had to be taken out by people from the left while doing so they damaged the left side also. I was brought to the hospital and in the meanwhile some people ripped apart my cd -player and battery. Somebody informed my relatives and then they took charge. The car was immediately brought to the nearby Regent Autolinks, a Maruti showroom.

Few days later when I visited the showroom no steps were taken to initiate claim proceeding when my friends had already provided them with the required information and documents. Few days later I was informed a surveyor has come to inspect the accidental car. The proceedings started but the surveyor refused to give claim for the left side and the accessories, which were fully covered in the policy saying that they were done damage by some miscreants and is not part of the accidental damage.

Now it is very depressing that till date 16th dec '09 my vehicle is not ready and when it was the surveyor started asking for more documents like police report, third party claim and then later started to verify my driving license. These things could have been done earlier but just to delay the proceedings this drama was staged. I visit the showroom and even call the manager daily to check if my vehicle is ready to be delivered but no positive response has come till date.

The billed amount for the repair has come out to be 2, 78, 000 but the surveyor has passed only 1, 70, 000 the rest he says has to be paid by me.

The majority of the problem has been created by the surveyor Mr. B.S .Khaatar who is posted with the National Insurance Company, New Delhi.

I hope you will understand the problem and do the needful for this case.

Warm Regards

Priyanka tyagi

9312435116

Company: MARUTI NATIONAL INSURANCE
Country: India

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