PNB ATM
ACCOUNT WRONGLY DEBITED

With Due reference I bring the following facts to your notice with a request for immediate action on your part:-

-That on 22 May I went to check my account balance against, A/c 0121000109464895, Name of account: Sanjeev Garg, Branch: Kashmere Gate Delhi from punjab national bank atm at Narela with ATM Id H4491400 around 4:50 pm.

When i swiped my card on the machine, it asked me to select the service, Then I selected banking after that machine requested me too enter the pin . but the machine was hanged and didn't allowed me to enter pin. after that machine screen went white and 255 written on it.

After waiting for 2-3 minutes, I left the atm centre and thought machine is not working. But around 5.00 pm, I had message on my phone (9999620500) that your account is debited with Rs 15000/- from my account.

I can't surmise That how the money is being debited from my account where I haven't entered the pin or processed my request.

Same time i approached the Pnb customer care center who gave me the complaint no:57821994. They informed me that it will take seven working days to clear off the transaction And get money refunded.

ITS NEARLY A MONTH NOW BUT HAVENT RECIVED ANY REFUND AS WELL AS BANK DIDNT ARRANGE ANY COPY OF PHOTAGE TO THE TRANSACTION.

Company: PNB ATM
Country: India
State: Delhi
City: New Delhi

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