Green dot
Non issue and no refund

I purchased a green dot card to pay a bill. I had one previously but was unable to find it, . When I purchased the card, it was not until after I got home did I notice the store did not charge me for fee for the card of $495. When I went to register the card on line they would not do so. They told me that I would receive a refund in 10 days. So I went the following day and made sure the 4.95 was charged and figured there should be no problem with registering a new card. When I went to register the second card I had the same response. I did ask for a refund of this card because I knew it would be a 10 day wait and I could not wait 10days for a second check of 140.

I phoned the company the next morning and asked them to issue me a card that I could access or transfer the payment of 140 to her account so I could use one of the two purchases that I made to pay a bill that was due. Well after and hour on the phone, one lie after another, first they were going to make sure I could access the funds., then he said they already sent one of the checks but would speed up the processing of them both and make sure I got the money asap. Well if they already processed the first refund how the heck can they " speed up the delivery of it. Another lie. Bottom Line don;t deal with these people, they sit on your money drawing interest and don't back up their promises. I still don't know why they would not issue the card to begin with

BAD BUSINESS AND BAD CUSTOMER RELATIONS. PERIOD.

Company: Green dot
Country: India
Site: www.greendot.com

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