ICICI Lombard
ICICI Lombard holds money for a cancelled policy

I cancelled my ICICI Lombard Loan Care Policy for my home loan. The policy (4043/0000002/ICICI/HL/0000605) got canceled on 30th Oct but I haven’t received the cheque till now. I called ICICI Phone Banking more than 20 times since then. Every time they ask me to wait for 2 more working days. Sometimes I get a different & more promising reply – ‘this time we are forwarding to customer care on priority’. One officer tells me cheque has been dispatched to my address. Another officer tells me it’s dispatched to Hyderabad’s office. The address they have is correct & I’m receiving my ICICI Lombard vehicle insurance related documents & others. I don’t understand why only the cheque is not deliverable. I appreciate if a higher official of ICICI Lombard looks into the matter for faster resolution.

Company: ICICI Lombard
Country: India

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