Bajaj Auto
Nobody is listening neither on Phone nor on email

Dear Sir/Madam,

I have booked a bike on 11 Feb 10, Bajaj Discover (100 CC), with

Ganpati Auto, Baberpur, Shahdara & taken delivery on 12 Feb 10. The

first service of Bike was due between 500 to 750 Kms. On 21 Feb 10,

first service was done by Fair Deal Auto service, Patparganj, Shahdra.

On 22 Feb 10 in the morning, the engine of the new bike blocked. We

approached to the dealer and service centre but nobody is ready to

take responsibility of replacement of bike. Both the firms are saying

only repairing will be done but as we bought new bike in last 10 days

only, replacement should be done by the company. Why this type of big

fault appeared in the engine? After discussion with both the firm, I

compelled to take the bike after repaired the engine. Then I call on

Bajaj customer care and speak to Mr. Niranjan, Customer care officer.

He registered a complain against Fair Deal Auto service, Patparganj,

Shahdra as they are the authorized dealer of Bajaj for Ganapati Auto vide complaint no. 20222. Next day AGM of the said dealer call me and told me that bike

is ok and he closed the complained. He written in the reply that he

has seen the bike on that day but I did not go to him with or without

bike that day due to my busy schedule. I requested again to Bajaj customer care

officer and he has taken again my complain for higher authorities of

Bajaj on 25 Feb 10 but till now there is no action taken by the Bajaj

higher authorities. Even there is not a single call from them. It is my humble request to you to help me in replacing the bike with a new one from Bajaj auto at an early date.

Thanking You

regards

Jetender Ruhela

Company: Bajaj Auto
Country: India

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