BigFlix
Cheat customers

Hi

My membership id is 41122756 . There have been issues in the past with no pickups etc but the customer care has delivered / compensated.

But now am seriuosly doubting their credibility over assuring that they compensate the days they assure on the phone.

Last few instances, in one whole month, in all I was supposed to get an extension of almost 8 days while the expiry date in my account doesnt change. On calling them up they reply that it has been extended.

In one case, the female Jayanti even coonfessed that they didnt extend 2 days while they declared verbally that 4 days have been extended.

This is just leading to mental stress since most of my time is spent following up with these people.

Calling the customer care is a waste because they just take the complaints and there is no way you can follow up with the actual person who had confirmed on call.

Its simply pathetic and now i want to withdraw their services after being a customer for 3 years.

What i noticed in the last 3 years with respect to the customer service is :

1) Earlier telephonic response used be come in a day and now it takes 3 to 4 working days.

2) Customer care email id is a good way to track issues but its very slow.

3) the contact us option on their website is of no use since you wont get a reply if you complain on it.

Overall, the service has become pathetic and I dont think i will ever subscribe to Bigflix ever again.

Company: BigFlix
Country: India
State: Maharashtra
City: Mumbai City

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