Cleartrip.com
Fradulent and cheating by Website

Hi Sir/Madam,

Yesterday 12th April I was trying to book a Airline ticket through website of Cleartrip.com. There was a ticket showing by the price of Rs. 5184 by Indigo Airlines. I booked that ticket through one of my friends HDFC bank account and amount got debited but unfortunately ticket was not confirmed. I recieved a mail stating that your booking is failed. I called up customer service and they asked for extra money of Rs 699 through credit card only to confirm the same ticket. When I refused that why the price was mentioned is something different they told me that All the seats are booked and would require that amount to confirm booking. I gave my credit card details but it got declined and I was left with no options other than getting the money back. I asked for the refund and it was told to me by customer care executive pooja that my amount will be credited back to my account by 24 hrs. And now I have received a message stating it would take another 5-14 working days for the same. I called up the customer care again and now they are asking for two working days time.

Please help me in getting the money back and also please penalise the company as they show different price of the ticket as asks for a different money when try to book the ticket. I was trying to reach delhi by morning which I was not able to do and as a result I lost a critical business deal which has hampered me financially very badly.

Trip ID- 1004122025.

Name - Shilpi Paul.

Many Thanks,

Shilpi Paul - 9990811884

Company: Cleartrip.com
Country: India
State: West Bengal
City: Howrah

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