Delhi Metro (DMRC)
Staff Negligence

Hi Sir

Incident-

I travelled from Noida Sector 16 to Noida City Centre via Metro on 2nd August at around 9.50 am. The lady at the ticketing counter charged me 12/- Rs.

As I intended to exit at City Centre, I was not able to exit as the token had 10 Rs/- only.

As I checked with the staff, they asked me to pay 50Rs/- 2 Rs/- for not getting correct token.

I called the helpline (with Mr Jiten) but he told me the same thing

Eventually, I had to pay Rs 52/- and also it wasted a lot of my time.

Complaint-

Sir, I realise that the token has 10Rs/- and while boarding from Noida Sector 16, I should have been more careful at the entry gate (where it displayed Rs 10/-), but I would like to share that

1) If I am a commuter and I realise that Rs 12/- is the correct fare (and the systems are robust enough to not allow me to exit if i buy anything less), why will i like to underspend and that too 2 Rs/-

2) If its a miss from your personnel's end, please help do the dilligence. I am paying for miss/cheating from your staff

I filed a complaint (14974) but helpline check told me that the lady had not overcharged

Suggestion- Sir, I request you to take precedence and use a lie detector (for both the lady and the myself) if you dont believe in my case.

While Delhi Metro is a great example of modern day futuristic India, human interventions/behaviours are trying to stop the show

Happy to help make Delhi Metro Bette

Company: Delhi Metro (DMRC)
Country: India
State: Delhi

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