Hi Sir
Incident-
I travelled from Noida Sector 16 to Noida City Centre via Metro on 2nd August at around 9.50 am. The lady at the ticketing counter charged me 12/- Rs.
As I intended to exit at City Centre, I was not able to exit as the token had 10 Rs/- only.
As I checked with the staff, they asked me to pay 50Rs/- 2 Rs/- for not getting correct token.
I called the helpline (with Mr Jiten) but he told me the same thing
Eventually, I had to pay Rs 52/- and also it wasted a lot of my time.
Complaint-
Sir, I realise that the token has 10Rs/- and while boarding from Noida Sector 16, I should have been more careful at the entry gate (where it displayed Rs 10/-), but I would like to share that
1) If I am a commuter and I realise that Rs 12/- is the correct fare (and the systems are robust enough to not allow me to exit if i buy anything less), why will i like to underspend and that too 2 Rs/-
2) If its a miss from your personnel's end, please help do the dilligence. I am paying for miss/cheating from your staff
I filed a complaint (14974) but helpline check told me that the lady had not overcharged
Suggestion- Sir, I request you to take precedence and use a lie detector (for both the lady and the myself) if you dont believe in my case.
While Delhi Metro is a great example of modern day futuristic India, human interventions/behaviours are trying to stop the show
Happy to help make Delhi Metro Bette
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