Ford India
Poor after sales service

I took delivery of a Ford Figo EXI 1.2L petrol car from Harpreet Ford, Gurgaon, after paying over Rs. 4.18 lacs (on road price including accessories, wax paint coating etc.). At the time of delivery they did not have mud flaps in stock and promised me to have the item fitted in 2 to 3 days time. I had thereafter been following up with the dealer regularly for the item but every time they come up with a standard reply that the item is in short supply from Ford India, Chennai. I also wrote to customer care at Ford India, but they too send a standard reply and promise to get back. Even today I checked with Harpreet Ford, Gurgaon, only to hear the same old story. I am totally disatisfied by the attitude of the company and more particularly the dealer who I understand have 3 showrooms in NCR region. Should I lodge a complaint against the dealer and the company in the local consumer redressal forum? Could anyone please adfvise me, what should I do now. I know it is not a very expensive item (not more than Rs 800 a set) but the issue is of principle. The moment they collected money from me they are bound contractually to supply it.By the way I am somewhat happy with the style and performance of the car.

Company: Ford India
Country: India
State: Haryana

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