GoIbibo
Refund Pending since last 3 Months

I booked a ticket via Goibibo.com for my trip from Bagdogra to Bangalore via Delhi (journey date -15 March). My pnr No is "NZDXTT".

It was a Kingfisher flight. It got cancelled and I came to knew about it from newspaper. I called up Goibibo customer care in feb 3rd week, they replied that they haven't received refund from Kingfisher. I called up Kingfisher guys they said money will be refunded in 48 Hrs to Goibibo. Last week of Feb and I got a confirmation that the money is refunded to Goibibo. But when I called up Goibibo they told me that I'll get refund in a few days.

Since then every 3rd or 4th day I call Goibibo ask for my refund status each time I get the same answer. Now in April they have started saying that there is some technical error in the backend Finance team and they have escalated the case 4 time till now.

I have spoken to the floor manager too she confirmed me in April first week that I'll get refund next 48 Hrs which I haven't received till now.

I'm not sure what technical error they are facing at the backend that they are not able to resolve in 3 months. I have called them some 15-18 times till now and they keep me on hold for 15-20 min everytime. The customer care no is also not toll free. This is an additional cost which I'm bearing everytime.

Is anyone in Goibibo actually tracking it? I'm not sure on that too.

Request you to kindly help me in this matter

Regards,

Sneha Goyal

Company: GoIbibo
Country: India
State: Karnataka
City: Bangalore

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