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NON-COOPERATION FOR BOARDING CHANGES FOR E BOOKING BY LOCAL PRS

From: vikrambpharm@hotmail.com

To: edtd@rb.railnet.gov.in

Subject: FW: NON-COOPERATION FOR BOARDING CHANGES FOR E BOOKING BY LOCAL PRS

Date: Mon, 23 Nov 11:34:02 0530

SIR,

WE ARE HAVING NUMEROUS AND VARIANT PROBLEMS AS A RESULT OF NON-CO-OPERATION AND EXTREME RUDE BEHAVIOUR OF PRS OFFICIALS OF BINNAGURI PRS-OFFICE ON ALL ISSUES RELATING TO E-TICKITING.

YOUR CUSTOMER CARE INTIMATES CHANGE OF BOARDING FOR E-TICKETS TO BE DONE BY PRS, BUT BINNAGURI-PRS SAFELY DENIES SUCH FACCILITIES AND DOESE SO IN EXTREM RUDE ATTITUDE. SAME ALSO WITH RAILWAY OFFICIALS AT BINNAGURI RYLY STATION.

TO THE EXTENT THAT PRS AND STATION STATE TO HAVE NO COMPLAINT BOOKS FOR SUCH TRIVIAL ISSUES AND TO SORT THE SAME WITH PRS OFFICIALS.

THEY HAVE VICIOUS VIEWS TO ALL E-BOOKINGS OF TICKETS.

PLS ADVICE HOE TO INITIATE RESOLVING THIS PROBLEM.

ALSO I HAVE APPLIED ONLINE FOR AN AUTHORISED ITCTC AGENCY AT BINNAGURI.

SINCERELY,

VIKRAM SAHA

INTERNET CAFE

BINNAGURI-735203

WEST BENGAL

MOB:9434142746

TELE: (03563) 259740/259112/259066

cc: care@irctc.co.in

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Country: India

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