Indian Railways
Incorrect information regarding departure of train magadh express on internet & telephonic conversation

Sir,

this is all about sorry state of affairs related to Indian Railways showing no respect to its passengers and having no accountability while giving informations regarding trains running status.though tis applies to each 7 every aspect of their functioning, many times (like this one) passengers could not board their train only because they relied on the information given on internet and on their customer care numbers 139. I was to board Magadh exp on 18th june. it was reportedly 8hrs delayed from its scheduled departure 20:10 and was rescheduled at 05:00 on 19/06. this was confirmed repeatedly on phone 7 internet at website http://www.indianrail.gov.in/. suddenly at 01:00 am it was displayed that the train had already departed at 22:26 pm on 18th june. I again called on 139. attending officer also confirmed the departure . when I asked him how could this happen, how and why a train that had arrived at 21:45pm (18th june) was preponed suddenly.now I am feeling cheated.not only that this is to cause unprecedented inconvenience and unnecessary & forced stay in delhi. further getting reservation in any train from new Delhi to Patna is quite impossible. right this moment I do not know what next to do to reach my home back. my berth no. is B1, 3, 4 7 6 with my friends.

I request you to take the matter seriosly and take necessary steps so that such an inconvenience to customers can be minimized and erring officers should be given a lession. my email id is drprit@gmail.com

Company: Indian Railways
Country: India
State: Bihar
City: Patna

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