Indian Railways
Cancellation of E-ticket when train was running late for more than 3 hrs

Sir,

I have booked a e-ticket from nagpur to pune in Azadhind Exp. My travel date was 12th sept. Its PNR no. is 6344156175. Train was running late by 8 hrs. As the chart was prepared and the counters in nagpur railway station were closed, i filed the TDR. In this case i should get full refund as per railways refund policy but i have got only Rs. 166 which is 50% of the total fare. And now when i am calling at customer care number, i am not getting any proper response. Following are the details for your reference:

Transaction Details

PNR Number: 6344156175 Ticket Type: eticket Transaction ID: 0230290915

Booked On: 13-7 Class: SL Internet Service Charge: Rs 10.00

Date Of Journey: 12/9 Railway Zone: CR Bank: HDFC

Total: Rs 343.00 Train No: 2130 Ticket Charge: Rs 333.00

From Station: NAGPUR (NGP) Quota: General To Station: PUNE JN (PUNE)

IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 Manish Shivhare 27 Male 0000/ Booked

TDR Details

Reason For TDR: Train Late More Than Three Hours. TDR Status: EDR Approved Reference No: ekt2010091301598401

TDR Zone: CR TDR Filing Date: 13-Sep

Refund Details

Refund Status: Not Approved Refund Date: : 19-Sep Refund Amount: Rs.166.00

I will be very thankful to you, if you could help me understanding further process.

Thanks and Regards,

Manish Shivhare

Company: Indian Railways
Country: India
State: Maharashtra

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