Indian Railways
Non refund of partially waitlisted ticket

Hi,

I booked a railway online e-ticket (Pnr no. 2643216944) from Gwalior to Pune for two passengers. One seat was confirmed and another wait listed at the time of booking and the status remained same even after chart preparation. I boarded the train and my co-passenger didn't travel due to her seat not being confirmed. Normally, refund for waitlisted e tickets is credited within 3 or 4 working days from the date of journey but when it didn't get transferred into my a/c, i sent an e mail to irctc asking for it. Though they filed a TDR and replied that refund would be processed after 90 days after due verification from the concerned Zonal railways. But I doubt waiting for another 90 days would be worth since I have not been given certificate for non travelling of my co-passenger. When asked by TTE about my co-passenger's travelling status, i clearly told him that she couldn't board as the ticket was not confirmed. Despite knowing my co-passenger not travelling, TTE didn't issue a 'certificate of non travel' for me to be able to claim the refund. I also not cared to obtain the same as I was not aware of the railway rules regarding the partially waitlisted tickets. I was under the impression that same process would be followed as in the case of normal wait listed online e tickets. I still can produce a proof of non traveling of my co-passenger since after a gap one day she boarded another train to reach pune. I have that original ticket in my possession. As in one day she could not have returned to gwalior and again reached pune. Pl. take it up and help me get the refund. PALLAVI

Company: Indian Railways
Country: India

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