Indian Railways
Issue of duplicate ticket

I booked a Waiting list (WL) ticket from Kharagpur to Hyderbad. I lost the tickets two days before the journey. As part of process I was asked to do an FIR to the GRPF which i did and then get a duplicate ticket issued from the counter. But in the ticket counter I was told that duplicate ticket cannot be issued for WL ticket. If my tickets get confirmend Or RAC before the chart is out I will be issued the duplicate tickets else I have to forgo all the money. The system will not allow to even cancell the tickets. To my bad luck my tickets got confirmed when the chart was out and not before that, then in the the ticket counter I was told since the chart is already out they cannot give the print of duplicate ticket. All this sounded ill logic to me. The station master says that since you do not hold hard copy ticket in hand, even though in the chart your ticket reflects as confirmed you still need to pay full amount again.

All this sounded completely i'll logic to me. I was completely harrased by the total system and its share holders as i went running around, wasting my time and money. Everyone had different versions to tell with half or no knowledge. And finally I had to fight with TT, bribe and travel as it was an unavoidable journey.

Company: Indian Railways
Country: India
State: West Bengal

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