IRCTC
Money not refunded for cancled e-ticket

I have booked an e-ticket on 29th dec 09 from irctc website

from Guntur to secundrabad with PNR No 6434059315

with my Indian Overseas Bank VISA Debit Card through AXIS Bank Payment Gateway

i had canceled that ticket from irctc website on 30th dec 09

i got an email conformation on 31st dec 09 that the amount would be refunded in 2 to 3 working days

but till now the amount had not refunded

so i emailed the issue to etickets@irctc.co.in

they responded to my email and asked me for my bank statement copy

then i downloaded the statement from my internet banking site and sent it

then they sent me a complaint number IRCTC #839409

after several days i got a reply from irctc that

"The refund has been processed against the txn-id 0171340177 on 01-Jan. The refund

ARN# 74056630001936500086737.

With the help of ARN you can ask the refund status with card issuing authority. "

now i went to IOB Guntur Main Br where im having my account and told the issue

the officer inquired some one over phone and told me that he is helpless

now what should i do whom should i ask for this

plz help me

Anish Kunisetty

9490848141

Company: IRCTC
Country: India

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