Ashok Leyland
Improper Response from IRCTC

Please find below the interesting mail communication which shows the in capability of IRCTC customer care.

From: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg)

Sent: Saturday, September 19 11:22 AM

To: 'care@irctc.co.in'

Subject: FW: RE: Request for refund - Reg.

Will you respond?

Regards

Sakthivel Murugan S

From: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg)

Sent: Wednesday, September 16 9:44 AM

To: 'care@irctc.co.in'

Subject: RE: Request for refund - Reg.

Dear Sir/Madam,

Please find attached my booked history herewith. Will u please show me the transaction done on 28-Jul-09? Try to finish this issue quickly. I have been following up with lot of different officers for a long time. Try to come for a solution soon please…

Also the PNR you have given shows the comments below.

FLUSHED PNR / PNR NOT YET GENERATED

Regards

Sakthivel Murugan S

Dear Customer,

With respect of your mail we would like to inform you that under user id sakthi_sss you have made two transaction on 28th july for which one was successfull with below details

PNR Number 4109316732 Transaction Id 0131617588

Date of Journey 14-Aug

Date of Booking 28-Jul

and the amount debited is for this booked ticket only, there is no extra amount debited on 28th july.

Thanks & Regards

Akshay

care@irctc.co.in

www.irctc.co.in

011-23340000

&-- Message from sakthivel.murugan@ashokleyland.com &&&

Date: Tue, 15 Sep 2009 11:13:47 0530

From: "Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg )"

Subject: RE: Request for refund - Reg.

To: care@irctc.co.in

> Please find attached excel file shows the statement you requested.

>

>

>

> Regards

>

> Sakthivel Murugan S

>

>

>

> From: care@irctc.co.in [mailto: care@irctc.co.in]

> Sent: Monday, September 14 4:02 PM

> To: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg)

> Subject: RE: Request for refund - Reg.

>

>

>

>

>

> Dear Customer,

>

> We are unable to open the attachment sent by you please send us again in

> PDF Format to assist you better.

>

>

> Thanks & Regards

> Rajneesh Rai

> Care@irctc.co.in

> www.irctc.co.in

> 011-23340000

>

> &-- Message from sakthivel.murugan@ashokleyland.com &&&

> Date: Mon, 14 Sep 2009 09:41:22 0530

> From: "Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost

> Engg )"

> Subject: RE: Request for refund - Reg.

> To: care@irctc.co.in

>

>

>> Pls find the screen shot of the amount debited from my credit card on

>> 28-Jul-09 as you requested.

>>

>>

>>

>> Regards

>>

>> Sakthivel Murugan S

>>

>>

>>

>> From: care@irctc.co.in [mailto: care@irctc.co.in]

>> Sent: Sunday, September 13 8:37 AM

>> To: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg)

>> Subject: RE: Request for refund - Reg.

>>

>>

>>

>>

>>

>> Dear Customer,

>>

>> Please send us the screen-shot / scan-copy of the statement by hiding

>> the credit card no. to pursue the matter

>>

>>

>> Thanks & Regard

>> Preeti Jaggarwal

>> Care@irctc.co.in

>> www.irctc.co.in

>> 011-23340000

>>

>> &-- Message from sakthivel.murugan@ashokleyland.com &&&

>> Date: Sat, 12 Sep 2009 11:08:48 0530

>> From: "Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost

>> Engg )"

>> Subject: RE: Request for refund - Reg.

>> To: care@irctc.co.in

>>

>>

>>> Dear Sir/Madam,

>>>

>>>

>>>

>>> I have not made any transaction with irctc on 28-Jul-09 which I have

>>> confirmed in my booked history. Still icici bank paid Rs. 970.15

>>> to irctc through my credit card "4076 5150 8912 5007" on 28-Jul-09. I

>>> have spoken to the icici bank customer care and they have given

>>> the transaction Ref. No. "920906053138" and asked me to contact you.

>>> Kindly organize to refund the amount back for which I have not made

>>> any transaction.

>>>

>>>

>>>

>>> The above one is my first mail to irctc. IRCTC customer care only

>> asked

>>> me to send all the transactions made. I am NOT asking refunds for all

>>> the transaction I have made as you think. I am asking only the above

>>> amount Rs.970.15. Hope now you can understand. Pls revert me.

>>>

>>>

>>>

>>>

>>>

>>> Regards

>>>

>>> Sakthivel Murugan S

>>>

>>>

>>>

>>> From: care@irctc.co.in [mailto: care@irctc.co.in]

>>> Sent: Saturday, September 12 11:18 AM

>>> To: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg)

>>> Subject: RE: Request for refund - Reg.

>>>

>>>

>>>

>>>

>>>

>>> Dear Customer,

>>>

>>> Kiondly note that transaction id 0133992737, 0132820008,

>>>

>>

> 0132816930, 0131620022, 0129768877, 0129764741, 0129760201, 0129756184, 012975

>>

>>> 0460, 0129415962 was a settlement-failed transaction for which no

>> amount

>>> was debited towards IRCTC. That is we didn't receive any payment

>>> authorization from your bankers to book the ticket. If at all the

>> amount

>>> was debited, kindly send us the scan-copy / screen-shot of the bank

>>> statement by hiding the credit card no. to pursue the matter.

>>>

>>>

>>>

>>>

>>> Thanks & Regards

>>> Anupama Massey

>>> care@irctc.co.in

>>> www.irctc.co.in

>>> 011-23340000

>>>

>>> &-- Message from sakthivel.murugan@ashokleyland.com &&&

>>> Date: Sat, 12 Sep 2009 10:04:47 0530

>>> From: "Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost

>>> Engg )"

>>> Subject: RE: Request for refund - Reg.

>>> To: care@irctc.co.in

>>>

>>>

>>>> Try to read the mail from the bottom. I ve not booked any ticket on

>>> that

>>>> day. Then how can I give you the PNR? My user id is "sakthi_sss".

>>>>

>>>> Hope I can receive my payment for which you have got from my account

>>> for

>>>> not doing any transaction.

>>>>

>>>>

>>>>

>>>> Regards

>>>>

>>>> Sakthivel Murugan S

>>>>

>>>>

>>>>

>>>> From: care@irctc.co.in [mailto: care@irctc.co.in]

>>>> Sent: Saturday, September 12 12:17 AM

>>>> To: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg

> )

>>

>>>> Subject: RE: Request for refund - Reg.

>>>>

>>>>

>>>>

>>>>

>>>>

>>>> Dear Customer,

>>>>

>>>> The information provided is insufficient for us to check. We request

>>> you

>>>> to give us your PNR No./user-id with IRCTC and

>>>> date-of-booking/date-of-journey/transaction-id generated from IRCTC,

>>> so

>>>> that we may pursue the matter.

>>>>

>>>>

>>>>

>>>> Thanks & Regards

>>>>

>>>> Ravi Chauhan

>>>> care@irctc.co.in

>>>> www.irctc.co.in

>>>> 011-23340000

>>>>

>>>> &-- Message from sakthivel.murugan@ashokleyland.com &&&

>>>> Date: Sat, 29 Aug 11:25:05 0530

>>>> From: "Sakthivel Murugan S (Dy. Manager - Pricing & Product

> Cost

>>

>>>> Engg )"

>>>> Subject: RE: Request for refund - Reg.

>>>> To: care@irctc.co.in

>>>> Cc: customer.care@icicibank.com

Dear Madam,

Thanks for the response and find below the failed payment refund status

which shows there is no refund status for Rs. 970.15 for which I am

asking for the refund.

Request you to take necessary action to send back the amount.

Regards

Sakthivel Murugan S

From: care@irctc.co.in [mailto: care@irctc.co.in]

>>>>> Sent: Saturday, August 29 10:08 AM

>>>>> To: Sakthivel Murugan S (Dy. Manager - Pricing & Product Cost Engg

>> )

>>>>> Subject: Re: Request for refund - Reg.

>>>>>

>>>>>

>>>>>

>>>>>

>>>>>

>>>>> Dear Customer,

>>>>>

>>>>> Please note that as such any transaction appearing in the "Booking

>>>>> history/Booked Ticket" is only booked and you will be charged for

>>> that

>>>>> txn only, other debit, if any, will be refunded automatically to

> the

>>

>>>>> same account. It will take 3 to 4 working days to credit back into

>>>> your

>>>>> account.

>>>>>

>>>>>

>>>>>

>>>>> In future you are requested to use the Refund status Tracking

>> service

>>>>> Provided by the IRCTC. Select the link in the left

>>>> panel

>>>>> under . on the plan my travel page after you log in

>>> to

>>>>> www.irctc.co.in giving your userid and

>>>>> password.

>>>>>

>>>>>

>>>>>

>>>>> Kindly send us your user id with? www.irctc.co.in? and the date of

>>>>> booking/journey. So, that we can pursue this matter.

>>>>>

>>>>>

>>>>> Thanks & Regards

>>>>> Lalita

>>>>> care@irctc.co.in

>>>>> www.irctc.co.in

>>>>> 011-23340000

>>>>>

&-- Message from sakthivel.murugan@ashokleyland.com &&&

Date: Thu, 27 Aug 17:06:04 0530

From: "Sakthivel Murugan S (Dy. Manager - Pricing & Product

Cost

Engg )"

Subject: Request for refund - Reg.

To: care@irctc.co.in

Cc: etickets@irctc.co.in, sakthivelmurugans@gmail.com,

customer.care@icicibank.com

Dear Sir/Madam,

I have not made any transaction with irctc on 28-Jul-09 which I have confirmed in my booked history. Still icici bank paid Rs. 970.15 to irctc through my credit card "4076 5150 8912 5007" on 28-Jul-09.

I have spoken to the icici bank customer care and they have given the transaction Ref. No. "920906053138" and asked me to contact you.

Kindly organize to refund the amount back for which I have not made any transaction.

Regards

Sakthivel Murugan S

9894848773

Company: Ashok Leyland
Country: India

  <     >