IRCTC
Money Deducted online but ticket not generated

Sir,

I was trying to book 5 tickets online from Guwahati to Kolkata on 25th august for journey date 1sep on Garibrath. But after payiing the money through HDFC internet banking, irctc screen get refreshed automatically and showed some gateway error. But tickets are not confirmed. I called IRCTC they said transaction has been failed so money will be refunded with in 3 days, in the mean time i have to book again. But to my horror while i am trying to book 2nd time, after money has been transfered by SBI DEBIT cum ATM to IRCTC, sesion login fails, again my tickets are not confirmed. Again i call them they can't say anything. I afraid my money will not be refunded by IRCTC. What should i do to get back my money?

pls reply me on surjokanto@gmail.com

Company: IRCTC
Country: India
State: West Bengal
City: North 24 Parganas

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