Maruti suzuki
REAR SIDE NOISE

Respected sir,

Many thanks for your kind response,

I would be very gratefull to you if u'll take some urgent actions regarding the same, as i hv n't rcvd any calls yet, from any of the concerned departments.

Awaiting for your prompt action, i remain.

Warmest regards,

Chetan Pahwa

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From: contact@maruti.co.in

To: chetansmiles@hotmail.com

Date: Mon, 21 Mar 09:13:06 0530

Subject: RE: REAR NOISE PROBLEM CRM:0038000003590

Dear Mr. Pahwa,

Thank you for your e-mail.

We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We are immediately forwarding your issue to the concerned department with complaint reference no. 6105833735. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please visit us at http://www.marutisuzuki.com

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From: chetansmiles@hotmail.com

Received: 3/20 9:49 AM

To: ATM Queue; ritzbymaruti@gmail.com

Subject: REAR NOISE PROBLEM

Hello sir/ mam,

I have bought Maruti ritz dazzle vdi from Magioc auto Dwarka on 6th March'11 and since 8th March m hearing a cranking noise from the rear of my car, its more on the left side, i went to the G.T. Karnal Road workshop of magic auto three times, but they were unable to solve my problem, the problem goes away for a day or two, but then reappears, then i went to Motinagar workshop (Magic auto) yesterday, i.e. 19th March'11, the problem is somewhat rectified but their is still a loud bumping sound on rear left.

Prior to this i owned a Maruti wagon R and never faced any problem since 5 years, i am quite dissapointed by this kind of response from such a response by a prestigious and relaible like yours, kindly take some action as soon as possible, its really very annoying that one spends so much money to buy a brand new vehicle and then face problems like this and then waste time going to the service centres again n again.

Hoping to hear from you soon,

Warmest regards

Chetan Pahwa

919990395997

Company: Maruti suzuki
Country: India
State: Delhi
City: New Delhi

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