Mrs Lalita Sinha
Refund of Cancel Air ticket

Dear Sir /Maam,

I had booked my ticket to Vancouver through Yatra Kolkata City office. I had paid a booking amount of Rs 13500 /- vide my debit card and recieved a reciept for the same vide reciept no-36214.

As I wanted to change the dates of my trip I requested the same and was told that I will be charged a cancellation fee of Rs.5000 (approx) would be levied and then they could refund the balance amount or rebook a new ticket.(whic is as per the communication through email attached)

I have made several phone calls to number - at the yatra city office, for the refund but till date there has been no resolution to my query and therefore I am yet to recieve the refund of the balalce amount.

Infact the experience with Yatra has been so bitter becasue there is no way that any authority in their city booking office can single handedly address my request.

Yatra had promised to refund me in 15days and today its over 40 days!!

I would request the authorities to look into the matter and give me a solution.

Trail of emails with my cancelled ticket.

From: lalitasinha@hotmail.com

To: susmita.goswami@yatraonline.com

Subject: RE: cancelation ticket

Date: Mon, 28 Jun 12:42:29 0530

RE: Your Yatra Documents‏

From: Lalita Sinha (lalitasinha@hotmail.com)

Sent: 26 June 14:01PM

To: bookings@yatra.com

Dear Susmita,

As per dicussion, please cancel my ticket for the 30th of June to vancouver.

Further, I understand from you that it would take 15days to get the refund as per your policy.

Thankyou for your time.

Best...

Lalita Sinha (9830091239)

From: susmita.goswami@yatraonline.com

To: lalitasinha@hotmail.com

CC: smita.roy@yatraonline.com

Subject: RE: cancelation ticket

Date: Mon, 28 Jun 11:18:03 0530

Dear Madam

Kindly acknowledge and give us a GO AHEAD, as we need to cancel the ticket.

1.SINHA/LALITA MS (ADT)

2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX

3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX

4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX

5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX

6 APE SUSMITA.GOSWAMI@YATRAONLINE.COM

Thanks

Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No. 033-40633283 I 21 Park Street, Kolkata 700 016

P Please do not print this email unless it is absolutely necessary.

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: susmita goswami [mailto: susmita.goswami@yatraonline.com]

Sent: Saturday, June 26 2:03 PM

To: 'lalitasinha@hotmail.com'

Subject: cancelation ticket

Dear Madam

Greetings from Yatra.Com!

Please note we have issued below ticket for you. As per our conversation we are going to cancel the ticket. Please acknowledge.

1.SINHA/LALITA MS (ADT)

2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX

3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX

4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX

5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX

6 APE SUSMITA.GOSWAMI@YATRAONLINE.COM

Thanks

Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No. 033-40633283 I 21 Park Street, Kolkata 700 016

P Please do not print this email unless it is absolutely necessary.

Company: Mrs Lalita Sinha
Country: India
State: West Bengal

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