Air India
Refund issue

sarath.u
06-11-2010
293

Hi,

I am Sarat, I had booked AI flight Cochin to Chennai on 26th May IC 519. THis flight was not operated and while we were on our way to Airport, we got the information ffrom Air India on the same and we had to come back and had to tak next day's flight.

Flight was booked throgh makemytrip.com and when i contacted them for refund, they say that I have to get the cancelled ticket signed and stamped from AI office and send the copy to makemytrip. This is requested by Air India, not makemytrip for the refund.

On this scenario, AI knows that flight was not operated, they know that this was informed to the customer before 2 hrs of the flight while we were on our half way to Airport. Now AI telling, we have to come to Airport or AI office and get the ticket cancelled and stamped for full refund and send to makemytrip

The amout of Refund is 2990.00

I have cancelled my KF, Jet and other flights which was booked thru makemytrip there was no such requirement from the Operators side till now.

Now if I have to get this done, I have to waste my halfday time, Rs.200-500.

I ahve already lost my one day time and taxi charges when the flight got cancelled.

Please let me know how to proceed. Hope I get a satisfactory feedback