Air India
Refund & Strict action

sonia.sh
06-13-2011
312

Have not received any resolution for below compliant.

sonia.sh on Aug 26

Refund & Strict action

June 27 : The problem started the day there was some online issue with Air india express website when we were trying to reschedule the booking (of my brother – Amit Sharma) because of personal emergency but were unable to do so due to website issue. Booking details given below

Name - Amit Sharma

PNR - ix07752584

Sector - del – Mumbai

Travel date & Time – June 28th & 9.30 am

A day before I tried for hours all the customer service numbers of air india & Air india express. To my surprise that Air india staff does not have any knowledge of how air india express work. All of them keep giving me phone numbers only of one or the other office. Infact I have spoken to duty mangers of air india & Air india express but both of them denied helping. The situation was very harassing. Finally, I marked an email to customer care for immediate help.

July 21 : After many exchange of emails & calls customer service figured out that the mistake was from there side & they will reschedule as per details sent by me.

August 5 : I went to the Air India office for rescheduling. They refused to reschedule

Mumbai - Delhi 29th or 30 Oct reason - stating sector can not be changed of rescheduling.

Del Mumbai 8th Nov Reason - refused stating validity is till 30th Oct.

Ticket is waste for me in case not rescheduled on above mentioned dates.

Solution we are looking for

1.Refund of entire money or reschuling of ticket as per below details without any extra charge.

Mumbai - Delhi 29th or 30 Oct or

Del Mumbai 8th Nov

2.Airlines should pay penalty (Rs 5000) for harassing & not helping us on time.

I have all communication from airlines in written to show as facts if required.

Looking forward for solution of this.

Sonia

sonia1.sharma@gmail.com