Air India
REFUND OF CANCELLED TICKET

Sir,

I purchased three tickets from IGI T3 air India booking counter on 14/04. Payment was made my axis bank debit card. It was from Delhi to leh (JK) flight no 445 (TICKET NOs.- 982103350763, 0982103350758 & 759), dated 25/04 . Due to some reason I cancelled my ticket through air India customer care on 24/04, and about refund they says that I have go to the same counter with my debit card. On 12/05 at about 1930 hrs I reached to T3 booking counter, the person on duty took my debit card and print out of tickets. After calculating the deduction he told me that, as per air India policy they have to pay the money back in cash (Rs. 22818/-), and at the moment the cashier doesn’t have enough money!!! So, I have to wait for while. I agreed. In the mean time I called customer care for refund policy. The person on other side told me that if I’m paying through card then the refund only can be made through card not in cash (vice versa)(and I also have the recording of the conversation). After one and a half hour I again go to the counter and found that the previous person’s duty was changed. After telling everything again to the present person he took my tickets print out and says it can’t be refund form here because it’s an old ticket and I have to go to AI city office in Safdarjang! When asking for made me waiting he says it’s his previous official’s mistake not his. I asked for the manager and got replied that there is no manager, no in-charge, even he doesn’t know his previous officials name!!! He wasn’t displaying his I/D. After asking he replied his name is Mr. Jitendar kr. (traffic assistant). When I told about customer cares reply he told that he has nothing to do with them they are giving me wrong information. Above all he was so rude and inconvenient. Now at present I don’t know who is right, and how can I get my money back. Please help me and let everybody know proper refund policy. I’m feeling cheated.

BHASKAR DEY

Company: Air India
Country: India
State: Delhi
City: West Delhi

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