Air india ltd
No refund and irresponsible answer from customer care personals

I have bokked e-ticket in air india through ICICI bank online banking (bil/221466897/Siva che/Airindia_mici1 on 27/04) for travel from chennai to singapore on 08th may'2011 (ai358) and return on 23rd may'2011 (ai347) through their website (www.Airindia. In) on 27th apr'2011 and due to name mistake the ticket was cancelled on 30th apr'2011 by sending request mail to ecommerce@airindia. In as well as via customer care representative (18001801407) and conformed the same with them later but conformation of cancellation via mail or any sort of message was not sent from the air india people.

However, till date the airline is not granted the refund. I have written so many mails to airline (ecommerce@airindia. In and yatrik. Cell@airindia. In), but neither they are replying to the mail nor responding if I speek to the customer care (18001801407, 02222796666, 02222796580, 02227580777).

The details of the journey is as follows:

name of the passenger: prabakaran lakshmanan

ticket no. 098-2100733697

pnr number: yjmwj

web ref.: Aibe557974

issuing airline: air india ltd

scheduled date of journey : 8th may and 23rd may

airline number: ai358 and 347

from & to: chennai to singapore (viceversa)

amount of the ticket: rs. 17892

ticket cancelled on 30th apr'2011 online as well as by customer care due to the reason "unable to change the passanger name".

Company: Air india ltd
Country: India
State: Karnataka
City: Bangalore

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