Indian Railways
MISBEHAVE AND THREATNING BY TICKET COUNTER STAFF

RESPECTED SIR,

ON 18 NOVEMBER I WAS TRAVELLING BY 3152 DOWN (JAMMU TAWI EXPRESS) FROM GOMOH JUNCTION TO CHITPUR (KOLKATA) WITH MY FAMILY, BUT SUDDEN CHANGE IN MY RELATIVE'S WORK SCHEDULE THEY ALSO PLANNED TO TRAVELL. WHEN I WENT TO BUY THE TICKET FROM THE TICKET COUNTER OF GOMOH JUNCTION THAT TIME I REQUESTED THE STAFF TO GIVE ME TWO FULL TICKET OF SLEEPER CLASS AND ONE HALF TICKET OF SLEEPER CLASS FOR3152 DOWN (JAMMU TAWI EXPRESS) FROM GOMOH JUNCTION TO CHITPUR (KOLKATA). IN RETURN HE GAVE ME ONE AND HALF SLEEPER CLASS TICKET NO. 32995064 AND ONE GENERAL CLASS TICKET NO. 32995080.

WHEN I ASKED HIM WHY HE HAS GIVEN ME ONE GENERAL CLASS TICKET INSTEAD OF A SLEEPER CLASS TICKET THEN IN TURN HE STATED IN LOUD VOICE " I HAVE NOT TAKEN CONTRACT FOR YOUR WHOLE FAMILY AND ABUSED ME ALSO AND THREATENED ME THAT YOU GET LOST FROM HERE OR I WILL CALL THE R.P.F. STAFF".

WHEN I WENT TO MEET THE TICKET COUNTER SUPERVISOR

THEN I CAME TO KNOW FROM RAILWAY STAFF THAT HE HAS GONE FOR LUNCH TO HIS RESIDENCE.

IN TURN I WENT TO THE TICKET COLLECTOR'S OFFICE AND EXPLAINED THEM WHOLE INCIDENT BUT FIRST OF ALL THEY WERE NOT ABLE TO GIVE THE NAME OF TICKET COUNTER STAFF AND THEY WERE NOT READY TO GIVE ME COMPLAINT BOOK. BUT WHEN I INSISTED THEN THEY GAVE ME COMPLAINT BOOK AND THEY COULD NOT HELP US.

LASTLY I LODGED A COMPLAINT IN THE RAILWAY COMPLAINT BOOK VIDE COMPLAINT RECEIPT NO.531774 DATED 18 NOVEMBER.

TIME:1430 HRS

FOLLOWING ARE THE DETAILS :-

(1) RESERVATION TICKET NO: 48678014

PNR NO: 260-6014247

(2) SLEEPER CLASS TICKET NO. WITHOUT RESERVATION:32995064

(3) GENERAL CLASS TICKET NO:32995080

(4) MY IRCRC MEMBERSHIP NO:20725765962

I ASKED IN TICKET COLLECTOR'S OFFICE THAT IF IN MAIL/EXPRESS TRAIN A SLEEPER CLASS TICKET CAN BE ISSUED WITHOUT RESERVATION THEN WHY GENERAL CLASS TICKET WAS ISSUED AND IF IT IS NOT PERMITTED THEN HOW SLEEPER CLASS TICKET WAS ISSUED WITHOUT RESERVATION.

THIS THING I HAVE BROUGHT TO YOUR KIND NOTICE AND IT IS MY REQUEST ALSO TO TAKE THE NECESSARY ACTION AGAINST THE CONCERNED STAFF.

THANKING YOU,

YOUR'S FAITHFULLY,

RAKESH PANDEY,

IRCTC MEMBERSHIP NUMBER:20725765962.

LANDLINE NO:033-25945137/32950361

MOBILE NO:09433023097/94

Company: Indian Railways
Country: India
Site: www.irctc.co.in

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