Cinemax
Money refund

Hello there,

I have booked three tickets from the website cinmax.co.in for the movie Murder 2 but didn't get the booking number, however the money got deducted from my credit card. The same has been reflected in my monthly credit card statement.

Below are the details of my booking:

Movie: Murder 2

Show timing: 08:30 PM

Date: 10/07

Ticket Count: 3

Money Deducted: 369/- Rs INR

Booking Time: 07:31 PM

Multiplex: Cinemax Pune (Inorbit Mall)

Could somebody please look into this and get the money refund done ASAP.

Escalation: Apart from the money refund, I also want to bring the point into your notice regarding the work attitude of the staff working there in Cinemax Pune (Inorbit Mall). For more than two weeks those guys mislead me by giving false commitments that money will automatically come into my account. When I tried calling them, they didn't pick my phone. I visited cinemax pune 3 times and after that they agreed on giving me weekday noon show movie ticket after knowing the fact that I am a working professional and can' come on weekday. When I asked about the weekend movie show, they told that tickets are not available but when I checked on the counter tickets were available. For 369 Rs, I have to visit cinemax more than thrice and the petrol costs me more than the movie ticket cost.

The staff details of cinemax whom I dealt with is:

Rahul (Mob Num 9762550010)

Harshika (Mob Num 7709246833)

These are the most disgusting and pathetic people I ever met with. Don't know how to talk to the customers, don't know how to respect the customer. I need somebody from the Cinemax high authority to talk to these guys and let them know some manners and if possible just fire them or put them to some popcorn counter as they don't deserve to be in a position to deal with customers.

It's not about the money for which I am bothering, it will not making me the richest man on this planet either, but it's the type and quality of service that is being delivered to me and this I believe this should gets addressed and the staff members who all is involved in this matter should get their piece of cake what they deserved.

Thanks

Best Regards,

Anurag Pareek

Mob: 9923250908

Company: Cinemax
Country: India
State: Maharashtra
City: Pune

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