DTDC
None delivery of my courie

Sir, i sent a parcel with Airway Bill No: b79707696 through DTDC to the following address "near oriental school i.t.i mualpui road aizawl, mizoram pin-796005" on 13th feb. now they are telling me that they do not have a service in Aizawl. please look into the matter at the earliest.

the email communication is given below:

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From: CSS GUWAHATI

To: kamkhoth@yahoo.com; CSS.CO@dtdc.com

Cc: cssmgr.guwahati@dtdc.com

Sent: Friday, February 17 8:41 PM

Subject: Re: Fw: Web Query: Con No: B79707696, Dated: 13-Feb

Dear Mr. Shivan,

Due to withdrawn of Aizwal service, we are unable to fwd the shipment to Aizwal. So, plz advice.

With Regards

Anupam

&-- Original Message &--

From: CSS.CO@dtdc.com

To: kamkhoth@yahoo.com

Cc: css.guwahati@dtdc.com ; cssmgr.guwahati@dtdc.com

Sent: Friday, February 17 6:49 PM

Subject: Re: Fw: Web Query: Con No: B79707696, Dated: 13-Feb

Dear Sir,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations and we have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,

For DTDC Courier & Cargo Ltd.,

K.Shivan

Sr. Executive Customer Support.

Cc: Dear Mr. Anupam, kindly check and fwd the c.ment to aizawl and arrange for delivery on asap.

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cc

Subject

Fw: Web Query: Con No: B79707696, Dated: 13-Feb

&-- Original Message &--

From: kamkhoth@yahoo.com

To: feedback@dtdc.com

Sent: Thursday, February 16 3:39 PM

Subject: Web Query: Con No: B79707696, Dated: 13-Feb

A new Query has been received. The details are as below:

Airway Bill No: b79707696

Customer Name: s l kamkhohao

Customer Email: kamkhoth@yahoo.com

Booking Dt: 13-Feb

Sender Address: ce-hc, bhel electronic division mysore road bangalore

Sender City: bangalore

Sender Zip: 560095

Sender Telephone: 8553816526

Recepient Address: Linda khawlhring near oriental school i.t.i mualpui road aizawl, mizoram pin-796005

Recepient City: aizawl

Recepient Zip: 796005

Recepient Telephone: Linda khawlhring near oriental school i.t.i mualpui road aizawl, mizoram pin-796005

The Query is as below:

when i check on the web tracker it shows agartala. Dont u know the difference between aizawl n agartala??? The customer no at bangalore is not picking up the phone even after a million try. Can sombody tell me what the ******* is going on???

Company: DTDC
Country: India
State: Karnataka

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