Sir, i sent a parcel with Airway Bill No: b79707696 through DTDC to the following address "near oriental school i.t.i mualpui road aizawl, mizoram pin-796005" on 13th feb. now they are telling me that they do not have a service in Aizawl. please look into the matter at the earliest.
the email communication is given below:
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From: CSS GUWAHATI
To: [email protected]; [email protected]
Cc: [email protected]
Sent: Friday, February 17 8:41 PM
Subject: Re: Fw: Web Query: Con No: B79707696, Dated: 13-Feb
Dear Mr. Shivan,
Due to withdrawn of Aizwal service, we are unable to fwd the shipment to Aizwal. So, plz advice.
With Regards
Anupam
&-- Original Message &--
From: [email protected]
To: [email protected]
Cc: [email protected] ; [email protected]
Sent: Friday, February 17 6:49 PM
Subject: Re: Fw: Web Query: Con No: B79707696, Dated: 13-Feb
Dear Sir,
We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations and we have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.
In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.
We do hope that we are able to restore your faith in DTDC.
Thanking you,
Yours faithfully,
For DTDC Courier & Cargo Ltd.,
K.Shivan
Sr. Executive Customer Support.
Cc: Dear Mr. Anupam, kindly check and fwd the c.ment to aizawl and arrange for delivery on asap.
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Subject
Fw: Web Query: Con No: B79707696, Dated: 13-Feb
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Thursday, February 16 3:39 PM
Subject: Web Query: Con No: B79707696, Dated: 13-Feb
A new Query has been received. The details are as below:
Airway Bill No: b79707696
Customer Name: s l kamkhohao
Customer Email: [email protected]
Booking Dt: 13-Feb
Sender Address: ce-hc, bhel electronic division mysore road bangalore
Sender City: bangalore
Sender Zip: 560095
Sender Telephone: 8553816526
Recepient Address: Linda khawlhring near oriental school i.t.i mualpui road aizawl, mizoram pin-796005
Recepient City: aizawl
Recepient Zip: 796005
Recepient Telephone: Linda khawlhring near oriental school i.t.i mualpui road aizawl, mizoram pin-796005
The Query is as below:
when i check on the web tracker it shows agartala. Dont u know the difference between aizawl n agartala??? The customer no at bangalore is not picking up the phone even after a million try. Can sombody tell me what the ******* is going on???
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