ASUS
Customer harassment and no proper solution

I buyed a laptop ASUS F80S and i am continuously facing problem with my laptop.

my laptop's adapter turned faulty within 3 months.my laptop was in service center for about two weeks.

just after 2 or 3 months dvd-writer turned faulty. again my laptop was in service center for about two weeks.

After that both my laptop and adapter turned faulty. the problem was found in the motherboard's charging point which was damaging the adapter and this time motherboard turned out of order.

company promised me the replacement of the laptop and said that they will confirm which model is to be given in replacement.

suddenly company turned from it's committment and send me the repaired motherboard and not even new motherboard.my laptop was lying in their service center for about 2 months after my so much discussion the head of india Mr. Steve Hans i refuced to accept the unit and said them to throw my unit in garbage. their service center convinced me and i compromised and accepted the unit with 3 months extended warranty and with the promise that if there is any problem we will replace the unit.

Now just after a month my laptop is dead again and when i approached company, on the name of replacement the sent me an old laptop kept at display at dealer shop for more than an year and used for demo. now i don't want this multihanded unit. i am asking them to give me a new unit as there must be any problem due to which that product was used for display and was not sold.

I don't have faith on asus's service and product quality. i will suggest you to not to go for asus. get your laptop assembled but don't buy asus.

Company: ASUS
Country: India

  <     >