ASUS
Poor Service and intermittent problem

I have been facing a no video problem with my M3N78-EM and this is my conversation with ASUS after 2 replacements and 2 repairs:

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Dear Mr. Dhal,

Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime what I can do for you is to repair the unit at my location, normal turnaround time will be within 10 business days, I'll oversee the entire repair process personally, please let me know if you want to proceed with this process.

Thank you,

Aaron L

ASUS Product Support Team

&&&- Original Message &&&-

From: rohitdhl@yahoo.com

Sent : 10/5 1:50:24 PM

To: "tsd@asus.com.tw"

Subject: Satisfaction-USA (EN): Poor quality of products and services

[CASEID=WTM201110052152297506]

Apply date : 10/5 1:52:29 PM (UTC Time)

[Basic Information]

* Full Name：Rohit Dhal

* E-mail：rohitdhl@yahoo.com

Phone Number：9646128455

* Country / Region：United States

[Product Information]

Product Type：Motherboard

Product Model：M3N78-EM

Product S/N：97MOAC271602

[Customer Comments]

* Subject：Poor quality of products and services

* Topic：1.Product Quality;2.Service Quality;

* Description：

My motherboard was purchased back in September giving problem son and off

which were generally resolved by updating the BIOS driver. The recent motherboard

issue on S/N:97MOAC271602 was no power and ASUS service center located

ANdheri-(E) got it repaired but was still not working. The motherboard was sent back

to bangalore and was not repaired so a replacement (S/N: 96MOA1063714),

probably refurbished was issued. And what luck and service, the ASUS product is still

dead. The computer i invested thousand on has been lying as a metal box for almost

two moths now just because the product has not been upto the expected standards

of ASUS motherboards which i have been using for almost a decade now. It would be

really appreciated if the damage is undone and if a refurbished board is not

standard and tested before issue, new board should be used.

****************************

But the problem still remains and my trust on ASUS for 8 long years has ended.

Company: ASUS
Country: India
State: Maharashtra
City: Mumbai Suburban

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