HP
Misguidance By HP

Dear Sir/Madam,

I have been using you printers from last 15 years, starting with HP Laserjet IIIp (PCL 5), then HP Laserjet 2100m and with increasing workload I bought a new Laserjet P2055D (serial number CNCJF36360) last week.

If you observe all my previous printers supported postscript facility with dots printing (screen frequency) which is the basic requirement of my business, since I own a publication and a printing pre-press.

The said new printer was approved after consulting your representative Mr. Ashley online and the same was purchased last week. All the requirements were briefed to your representative. But to our dismay the said printer didn’t support the said requirement.

I called up your customer service center for the same and they provided me with a link to download PS driver which was installed on my system.

Even after all this harrowing process which also includes multiple calls to your service center, the printer is not able to fulfill my requirement even after a whole week of all efforts.

After one week I have started realizing that I have been misguided by your representative and the same is not expected from a reputed organization like yours.

Since the said printer is of no use to me (the complaint was registered for the same on 15th Jan attended by Ms. Pruthvi) can somebody responsible from your end attend to my call and guide what should be done?

At this juncture I feel the said printer be replaced with the one that supports my needs and I am willing to pay the difference amount for the same.

Awaiting a favorable response from your end at the earliest.

Thanking you

Sincerely yours

Atul Sharma

Business Executive

Complete Cinema

Company: HP
Country: India

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