HP India / HP Pavilion Notebook
HP India not honouring its redemption offe

My brother had purchased a HP Notebook on 14 th Feb and there was redemption offer called ' Love bundle offer' along with it which had a wireless mouse, stereo headet and 4GB USB drive to be given to the purchaser. The consumer had to register online to redeem the offer. My brother registered online and submitted the scanned copy of bill and barcode as mentioned in the mail. He received the acknowledgement for it. But after few days, HP rejected it saying that this P/N - INA051R4GL has been registered for Christmas offer. How can that be, when the laptop has been bought in Feb?

I was with my brother all along while purchase and online registration. In fact, I had suggested him to buy HP since I already have a HP laptop from last 4 years (bought in USA) and has faced no issues. I think HP is doing such things in India since it thinks laws here are not strong and they can get away with it. They had dare not do it in USA for consumer laws are very strong there. Writing to HP has been no use. How can HP be made to honour it's promise?

Regards,

Rajiv

Company: HP India / HP Pavilion Notebook
Country: India
State: Haryana
City: Gurgaon

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