Hp pavilion dv4-1318TU/VB619PA
Got chrashed recovery disk

Espected sir/maan,

i swati had launched complain in the first week of april, against the chrashed os backup or recovery disk of my system.

with the complain ID :4612768821. customer care people asked me to wait for 15 day days saying that i'l get the recovery dvd back. but after 15 days i didn't get proper response, they asked me to wait for the next 15days.saying we are sorry its not ready.i waited for another 15 days n called them.they gave me another NEW ID:4614045314.again asked me to wait for another 15 day.again the same and i got the response what can we can do, its not under us.(THEN WHO IS RESPONSIBLE, WHOM SHOULD I ASK???)

now its 3rd month going for my complain being launched.but no response.sir/maam, could you please tell me to whom should i approach.i need original OS.the one which i got in my system as a backup, itself was charshed, its not even a year passed for my system, there is no proper response from customer care.unhappy with the service, now i''l be changing my place, the address which i gave them to courier will get change now.so you give me the solution for that too.i'l be very thankful to you if you sort out my problem.please sir/maam look into this complain.and waiting for the reply.as soon as possible

thanking you

swati

Company: Hp pavilion dv4-1318TU/VB619PA
Country: India

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