Idea Cellular
Bad Customer Care

We are everyday finding the TV commercial of Idea Cellular. "kya Idea Sir ji" is really a popular Ad we are getting visualised everyday. I was very convinced with the Post-paid plan at Kolkata circle and applied for a SIM. I got a 64K SIM CARD with my number as 9088204202. As I got the connection on 22nd February, my connection was activated on 24th february after all verifications. I left for a trip to UP on 25th of february and I found that my IDEA number was no more working. I tried to contat the customer care and they responded very confidently that the matter will be looked after within 24 hrs. I was just waiting for the network to establish, but nothing was seen changing till 4th of March. Finally when I complained the same to the Nodal officer, he was so much responsible towards his duty that he suggested me to buy a new handset, as it might be a fault of the handset. When I visited the Idea shop for the same complaint, I was very sweetly asked to pay another 100 bucks to get a new SIM card and the problem will be rectified. This was done finally on 29th March. Again, 1st April onwards, my SIM card stopped working and till date I am paying bills months after months and not getting a proper feedback or even I am supported by the company by providing me discount in bill or even they are not accepting my application of surrendering the connection.

Please help me.

Company: Idea Cellular
Country: India
State: West Bengal

  <     >