Nokia
Very poor service!

I am Manager HR with Oil and Natural Gas Corporation at Dehradun.

I purchased four sets of Nokia N73 M from one of your authorized dealer M/s Rajat Traders at Dehradun on 13.04.2007.

One of my cell phone developed a problem on 13.07.07. The joy stick of the set stopped working. I immediately handed over the set to Nokia Care Center where Mr. Joshi is the In charge. I was told to collect the set on 17.07.07. I collected the set on the same day but after couple of hours, the joy-stick again went bad. I again rushed back to Nokia Care Center on 17.07.2007 and registered the complaint. I was told that this is a serious problem and hence the set has to be sent to New Delhi for major repair. This time I was asked to collect the set after 15-20 days.

On 30.07. I telephonically checked up the status of my Cell Phone and found out that the set has arrived from New Delhi. I collected the set on the same day only to find out that earlier problems are as it is without any improvement. In addition, some other problems also cropped in. I had no option but to contact Nokia Care Center again. To my surprise, Mr. Joshi, Incharge is asking again to leave the set with him and he will set it right. He further said that to rectify the joy-stick problem. some component has to be replaced, which is not readily available with him. He may have to send the set again to New Delhi. Therefore, he insisted to leave the set and collect after 20-25 days.

You may kindly appreciate the kind and quality of service being provided by Nokia Care Centre and also the trouble and inconvenience caused to me since 13.07.2007. Now when the set has already been repaired by Nokia Care Center, Dehradun as well as New Delhi and still the problem has not been sorted out, it is quite logical to ask me to leave the set for repair. Moreover, new problems have appeared in the set, which have definitely cropped in due to repair by Nokia Care Centre again and again.

Under the above circumstances, I have no option but to accept a new set in place of the set I have already handed over to Mr. Joshi today (31.07.2007) and I need to be compensated for the trouble and inconvenience caused by Nokia Care Center in the past.

If the justice is not in m y case, and I am not duly compensated for the loss and inconvenience suffered by me, I will have no option but to leave no stone unturned to get compensation along with money suit for the losses and deficiency in services either from Civil Court or from Consumer Court or the both. Besides, I will also ensure that all 3000 employees of ONGC at Dehradun and 30, 000 employees of ONGC across the country never buy any Nokia product. I will post my experience with Nokia on all important consumer products sites on Internet and also in local and national newspapers!

Company: Nokia
Country: India

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