Nokia
Poor service!

I had a defect in my mobile (model - 3250) which was brought on 08-08. All of a sudden it went to offline mode and was not recognizing the sim. SO I approached Nokia priority the very next day that was on 23-07 for servicing, they took my mobile and asked to come after three days. I went on 27-07 and the status was READY. I felt happy thinking my mobile is ready to use, but once i got my number for dispatch, I was shocked by seeing that nothing was done. It was the same as I had given. It was not repaired and everything was the same. But i was wondering how they had made the status of my cell as READY.

So I asked them what have you done..? So he said me that this cell cannot be repaired and it has to be replaced. I said OK, fine, I will wait. He gave me a new form with the delivery date as 10-08, i went on 11th but they asked to come on 16-8 as it was not yet come. Fine, I went on 17th but they said that the mobile has reached CHENNAI and you can come on 25-08.I was wondering if the mobile is coming via speed post or some person is bringing it by walk from CHENNAI to BANGALORE. Anyways, let me wait and check what happens this week. I would request concern individual or team to check what the F... is happening with NOKIA servicing support. Why are they not keeping up their commitments inspite of giving my mobile number to update me with the status or when to come and when not to come. They do not respond properly to the customers, they are irresponsible, arrogant, not committed and takes shouting from each and every customer who has come down there for their mobile queries.

Company: Nokia
Country: India

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