Nokia
Nauseating nokia customer care

January 5

Hi! I am Netaji Biradar in the month of October I started getting few errors in my mobile N91, it was getting struck when-ever I try to play music, increase or decrease volume. So I consulted the Nokia Care Panjagutta and given my cell for repair on 14th December. They said that they need only two to three days for repair and gave a maximum delivery time on 24th December. After a week they have informed me that there is some problem in a hardware component, it should be replaced and they said that it would be take another week, gave me a second promised date i.e. 29th December. I visited them on that day and they were closed due to PJR’s (Khairtabad MLA) demise, I had to go back. Then I visited them on 31st December only to know that they haven't received the component and asked me to come after five days i.e. 05th January. Hence giving me a third promise date.

They have not given me any cell to use; I am carrying my sim card in pocket for the last 14days. Because of the poor response from the customer care personal daily at least ten to twelve people shout at them. I have never ever seen such irresponsible people in my life.

I have registered a written complaint with the Panjagutta police regarding this, the sub-inspector advised me write a petition and submit in consumer redressal cell. On his advice I decided to put my plea with the consumer redressal cell and personally informed the store manager about my future actions. He is least bothered and very casual about his work.

Company: Nokia
Country: India

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