Carrier AC
NOT GETTING AFTER SALE SERVICE DESPITE OF REPEATED COMPLAINTS

I had purchased an Carrier Split AC in the month of September and on 24/03/10 i logged a complain on 24/03/10 vide complain No. KOL1159 when i was told that people will visit by place the next day, which they did visit and after inspection they said that some gas needs to be refilled which they will do it on the next day 25/03/10 and they left, but that next day never came. On 27/03/10 when i called them up in the morning they said that the service people has given them a report that the work was done so they have closed the call, when i told them that the work was not done the lady who receives the call at 2419-0730 said that they will send the people that day only and the work will be done, but then also the work was not done. Today, 29/0310 when i agian called up the same number they said that the people will go down to my place between 2 - 3 PM but when i gave them a call at 3.45 to enquire they said that the will go but they can't confirm the time.

My concern is that if a company like Carrier gives this kind of service then i just wonder that will happen to all the people who has purchased carrier products. I am really furstrated and harrased by the Carrier compnay for which i had no other option then to write to you with the hope that my harrassement will be brought to an end and proper action will be take against the worthless people who are sitting there in the service centre

Company: Carrier AC
Country: India
State: West Bengal

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