Carrier Split Air Conditioner
No Service, No Support, No Reply

I have bought two Split Air Conditioners for my factory from Carrier. One is 2 Ton 4 star and another is 1 ton 5 star rated. I have bought from this company because i don't want any service related problems in future. But I was wrong.

Both the ACs have stopped working within 6 months (not cooling, making ice on the grills & noising).

Then I have called the service centre of Carrier as they are giving So Called one year Free service. I have booked a complain on 15/09 and they told me then service will be done within 48 hours (with confidence). And nobody come for service even after 72 hours. so i called again on 19/09 and gave my service ID number. So, again they gave me time for 48 hours which i don't like and send an email to customer care of carrier. But I am so much disappointed that till now, on 25/09, i have not received their reply. Mean while contacted customer care on 21st and 23rd but they are trained to give time of 48 hours on each and every call. even today on 25/09 i called and they again gave me 48 hours. So, this is a height of carelessness. So, i write an email again to customer care with the hope that nobody will reply but atleast they should know that someone is not happy with their service things.

Now, i am going to pay huge money for paid service from some professional and understand that it was my huge mistake to keep trust on this so called prominent company and bought two ACs by paying 75k.

I will definitely not give reference of this company to my business group.

Amit Govindia - Partner

Vishwakala Machine Tools

Rajkot - Gujarat

919824240942

Company: Carrier Split Air Conditioner
Country: India
State: Gujarat
City: Rajkot

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