Vodaphone
Automatic deduction of monthly charges not authorised by us

Electronics and household app.

Dear Pahredar team,

I am having vodaphone prepaid connection. My mobile no. is 9899683070. Vodaphone Company has deducted Rs. 199/- on 10/11 at 4:22:50 stating that monthly charges of Rs. 199 has been deducted from your vodaphone mobile for subscription to vodaphone mobile connect.

When these charges were deducted I had contacted vodaphone on 111 customer care no. and talked to Mr. Rajiv there and informed him about the charged deducted by them and asked him why you have deducted these charges. He advised me to send an SMS for discontinue the service which I did. They sent SMS on 14/11 at 17:48:03 stating that the request for deactivation of vodaphone live on vodaphone mobile has been registered. The services will be deactivated in two hrs.

But to my utter surprise, today also i received a call from vodaphone enquiring how much you spent monthly on mobile we can offer you better plan. I told him that last month also I got a call from vodaphone and Rs. 199/- was deducted by you. The lady on the phone immediately disconnected the line. Being apprehended, I checked my balance It was short by 199/- followed by same SMS as was received by me last month.

Sir, The charges for the services which I am not availing at all have been deducted this month also.

Please suggest me what action I should take in these circumstances Or what help you can provide me in this connection.

Surendra Kumar Aggarwal

D-11, Shakarpur

Delhi 110092

011-22056471