Eureka Forbes
WATER PURIFIER -DELAYS IN INSTALLATION

FURTHER TO MY COMPLAINT YESTERDAY THE RESPONSE FROM EUREKA CUSTOMER COMPLAINTS MANAGER WAS INSULTING NOT TO SAY THE LEAST.

PLEASE SEE THE MAIL BELOW SENT TO EUREKA FORBES:

From: Bhupalam, Ajit

Sent: Monday, December 12 7:38 PM

To: customercare@eurekaforbes.com

Subject: FW: WATER PURIFIER NOT INSTALLED

Importance: High

Hello,

Does Eureka think it is too great to not even respond to a customer complaint satisfactorily?

You do not even have the courtesy to reply to my mail / complaint.

What kind of a company do you run?

Do you run a business or a roadside second hand shop. You should be ashamed of yourself!

Some great Manager in your Customer Service / complaints department in your T.Nagar branch called up today to say that he will send someone after 1600hrs today evening (i.e. 12th Dec)

It is now 1930hrs and I am yet to see a service chap!!

Of course as usual your inept department does not seem to be having the details of my purchase and they insult the customer by asking ‘stupid’ questions.

What a company you have and you claim to provide great products and great service! What a rip-off!!

Best Regards,

Bhupalam Ajit

Please do not buy products from this company.

Company: Eureka Forbes
Country: India
State: Tamil Nadu
City: Kanchipuram

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