FURTHER TO MY COMPLAINT YESTERDAY THE RESPONSE FROM EUREKA CUSTOMER COMPLAINTS MANAGER WAS INSULTING NOT TO SAY THE LEAST.
PLEASE SEE THE MAIL BELOW SENT TO EUREKA FORBES:
From: Bhupalam, Ajit
Sent: Monday, December 12 7:38 PM
To: [email protected]
Subject: FW: WATER PURIFIER NOT INSTALLED
Importance: High
Hello,
Does Eureka think it is too great to not even respond to a customer complaint satisfactorily?
You do not even have the courtesy to reply to my mail / complaint.
What kind of a company do you run?
Do you run a business or a roadside second hand shop. You should be ashamed of yourself!
Some great Manager in your Customer Service / complaints department in your T.Nagar branch called up today to say that he will send someone after 1600hrs today evening (i.e. 12th Dec)
It is now 1930hrs and I am yet to see a service chap!!
Of course as usual your inept department does not seem to be having the details of my purchase and they insult the customer by asking ‘stupid’ questions.
What a company you have and you claim to provide great products and great service! What a rip-off!!
Best Regards,
Bhupalam Ajit
Please do not buy products from this company.
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