Eureka Forbes - Detox Air Purifier
Euroair Detox NOT fixed for 4 weeks which is under warrenty

Summary:

- 4 weeks, Detox air purifier NOT yet fixed

- Made 15-20 calls made so far

- Sometimes calls on mobile not picked up

- Typical answer I get is waiting for parts.

- Why purifier is not working is still NOT identified. It will take additional time to fix after cause is identified.

Event Log:

- Logged complaint 4 weeks back. Customer service had hard time to understand that there is Air purifier as they are familiar with Aquagaurd. Specificially mentioned that its for purifying air & model is Detox.

- Service representative visited in couple of days. He didn't know about air purifier. So he went back & asked to contact charkop, Kandivali (West) office at 022-28672623.

- Then I called charkop, Kandivali (W) at 022-28672623 and told that its a air purifier, they said someone will visit. No one came for few days.

- Again called charkop, Kandivali (W) at 022-28672623 and they gave me number of technician and ASKED ME to call

- Technician's number was ALWAYS SWITCHED OFF. Spent 2 days & serveral failed attempts

- Again called charkop, Kandivali (W) at 022-28672623 and they gave me number of 2 technicians and ASKED ME to call

- One of the technician aggred to come after couple of days

- Technicain visited but DID NOT have allen-key type screw driver to open purifier. He said, he needs to get approval & then can buy it. Meanwhile he said he will also order parts.

- By last week week he should have visited & fixed it... but NO RESPONSE YET.

Questions:

- Why it takes so much time get parts? By courier you can get parts in 1 days or maxumum 2 days anywhere in India.

When hard disk of my laptop failed, I got replacement hard disk couriered to me next day and techinicain replaced it day after. So within 2 days problem got solved.

- Why I have to keep calling technicians? Why there is NO proactive call from Eureka Forbes?

- What happened to 48 hours deadline to fix the issue?

- How Eureka Forbes is going to compensate for time I have spent, trauma caused?

- How Eureka Forbes is going to compensate for sickness caused as purifier is not working?

Company: Eureka Forbes - Detox Air Purifier
Country: India
State: Maharashtra

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