Eureka Forbs Aquasure
Faulty Water Purifie

I had bought a Eureka Forbes Water

Filter IVORY UV "Aquasure" from your company on

16th Dec (invoice no GFE-1644) Dealer name GUMAN Electronics

and since then it has broken down atleast 5 times. In Feb

2010 I had lodged 8-10 complaints at your Jaipur office, about

it, as a result of which some technician was sent to examine it.your team

has taken almost 10 days for reverting back. However,

it has broken down Again in Jun. and no one has turned up since then

and the executives have been providing new complaint no.s

I spoke to dealer and finally

on 19th July I got an approval for changing the product and I took (Aquasure NANO RO)

Thereafter it worked smooth and in Jan it has broken down again which was repaired in couple of days. But in Apr it has again broken down atleast 3 times. Some technician came twice and repaired that machine for half hearten next day it broken down again and since 22 nd Apr I am regularly logging a complaint on customer care no: 18602661177 but no one is turning back, though they are providing me a new complaint number, a new commitment every time.

Complaint No's are as follow:

22nd Apr:84687277

25th Apr:- 84693934

25th Apr:-9829505647 (my phone no)

26Th Apr:-84699417

and a TAT of 24 hrs alongwith. I would like to know what is the

turn around time target followed by your EFFICIENT & COMMITTED service

team. I have been doing regular follow-ups, but to no avail, everytime

I am told that my concern will be resolved int he next 24 hoursI

need to get it repaired/replaced at the earliest. Its disheartening to see such

an esteemed brand like yours misguiding customers just to meet their

sales targets.

my neighbor is using

a "Kent" water purifier, which does not demand anything

and is serving the family quite well, so why can't an equivalent brand

like Eureka Forbes do the same.

My father is going through Dialysis

and I have been advised by the doctor to maintain a dust free environment

in his room, Food and Water to avoid infection else the consequences

can be fatal. Last week due to the absence of Filtered water,

he was diagnosed

with infection, the treatment

of which is costing me Rs 10, 000- 15, 000 per week.

I demand that appropriate action be taken in the next 24 hours to address

my grievances, else I will be forced to go to the consumer forum for a

solution...

Can anyone please provide my any mail ID of Eureka forbs MD or CEO??

Company: Eureka Forbs Aquasure
Country: India
State: Rajasthan
City: Jaipur

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