Eurekha Forbes
Lack of Service

Bought Acqua Sure RO from Saravana Stores (Chennai). Product was faulty from the first 15 days onwards. Lucky, I had a 1 year warranty and they replaced multiple parts over the year.

I was forced to enter into a 1 year AMC contract at 3650/- per year (10 rupees per day - what a day light robbery!!!). Service levels dropped drastically. Recently, I registered a complaint 15 days ago and followed up closed to 8 times. Every time, I would spend 15 min on a call and the customer service department was thoroughly clueless each time. They still have not resolved my issue.

My experience - as well as others' experience has been thoroughly demoralizing - where despite entering into AMC, I have to be on the phone for hours to get a get come home.

Company: Eurekha Forbes
Country: India
State: Tamil Nadu
City: Chennai

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