IFB washing machine-digital 6kg
Not solving the technical problem

The manager,

complaint cell,

sir,

we live in mumbai and have IFB digital 6kg machine which is in warranty, I have registered my complaint for the machine displays E-4 during the wash and the machine stops. After frequent follow up with the complaint, the technician mr augistine pandey from ANTEK SERVICES, nalanda niketan, flat no101, ground floor, datta mandir road, malad (e), mumbai-400065-telephone 28839823 comes to my residence his first visit and says the error was due to some mistake water inlet pipe he rectified the work, but the problem was not solved the machine was still showing E-4 and again my wife shobha lodged the complaint and after frequent follow up of 10 days mr augistine pandey came and dismantled the complete machine and told us that mice had eaten up the wire of the machine and hence showing E-4. Till today the machine is not fixed and we are again following up with Mr Technician.

It is very pathetic the way IFB customer service works, I am a IFB customer from last 12 to 13 yrs and never I had to faced this kind of problem&&--and as per your technican I did a big mistake by buying this new IFB digital as this machine is prone to faults and the faults are very costly to be repaired as compared to the old IFB non digital washing machine.

Kindly look into the matter

Viji John

602/bhishma,

vishal nagar

mith chowky,

malad (w),

Mumbai-400064

Contact-9820628468

Company: IFB washing machine-digital 6kg
Country: India

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