Naaptol BlackCherry BL7000
Defective product

Order # 283972

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I purchased BlackCherry BL7000 from Naaptol few weeks ago. But I found that a defective product was delivered to me. I tried various ways to contact the company but without any result. The response that I get from the helpdesk is poor. They expect me to speak in Hindi. When I told them about the defective product, I was asked to take it to any mobile repair shop to get it repaired. When I insisted they give me some numbers which either do not exist or are the numbers which land up to the helpdesk. Finally, I got a call from Naaptol asking me to send the defective product to Naaptol through Blue Dart :

The Blue Dart Docket # 12871249031 dated 12-June is addressed to :

Tele-One Consumer Products (P) Ltd.,

Building # 173, Ajit Complex,

Shiv Market, Pitampura,

New Delhi - 110 034

They asked me not to pay as Naaptol would pay the courier charges on their Account number 113260. I was given a Case Reference # 15189 for future reference.

I have lost lot of money in making STD calls and also this has caused lot of inconvenience.

I have not received a single communication to any mails that I have sent to Naaptol till date.

Am I duped?

I need a response from any of the responsible officers immediately.

Company: Naaptol BlackCherry BL7000
Country: India
State: Karnataka
City: Bangalore

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