Order # 283972
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I purchased BlackCherry BL7000 from Naaptol few weeks ago. But I found that a defective product was delivered to me. I tried various ways to contact the company but without any result. The response that I get from the helpdesk is poor. They expect me to speak in Hindi. When I told them about the defective product, I was asked to take it to any mobile repair shop to get it repaired. When I insisted they give me some numbers which either do not exist or are the numbers which land up to the helpdesk. Finally, I got a call from Naaptol asking me to send the defective product to Naaptol through Blue Dart :
The Blue Dart Docket # 12871249031 dated 12-June is addressed to :
Tele-One Consumer Products (P) Ltd.,
Building # 173, Ajit Complex,
Shiv Market, Pitampura,
New Delhi - 110 034
They asked me not to pay as Naaptol would pay the courier charges on their Account number 113260. I was given a Case Reference # 15189 for future reference.
I have lost lot of money in making STD calls and also this has caused lot of inconvenience.
I have not received a single communication to any mails that I have sent to Naaptol till date.
Am I duped?
I need a response from any of the responsible officers immediately.
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